I ordered 2 of the 24 inch balls and absolutely loved them. Unfortunately I needed a third so I bought another. Once I opened the package I thought the quality wasn’t as nice as the first 2 I got, but went ahead using it. I attached to my boat which is docked 24/7, and I tied this Ball as I did the others. I left and came back to my boat a bit later noticed the gone and had popped. I wasn’t able to retrieve it from the water which makes me angry bc I have no way of sending this item back . Boat isn’t cheap and I get things happen but this item was used as directed and I have zero issues with the first 2 didn’t plan on have this issue. I had removed and disposed of other product I had in its place so now I’m stuck in not such a good place at the moment…. With that being said , their customer service team contacted me immediately, figured out the issue and have held true to their warranty! The fact the went out of their way to make this right and ensure our boat is safe will most certainly keep our family as life long customers.